top of page

FAQ

Please let us know if you have any other questions besides the once listed here. 

  • Do I need insurance for my belongings?
    Your Binding Estimate includes limited liability coverage in case damage occurs. Coverage is $0.60 per lbs. for each item up to $10,000.00. For additional coverage, please contact your homeowners or renters' insurance agent.
  • How long does it take for delivery?
    Delivery can take anywhere between 3-21 business days depending on the distance and how soon you will be ready for delivery. However, most deliveries take about 5-14 days. Your moving consultant will provide you with an updated ETA once your shipment has been picked up. Please let your moving consultant know when you will be ready for delivery. Your ETA window begins the day you are ready for delivery, the sooner you are ready to receive your shipment, the sooner we can get it delivered to you. We do provide expedited shipping for certain deliveries.
  • Can I change my move date?
    Yes! You can change your move date if you email and call your moving consultant 1-3 days prior to your move date. We understand things can change.
  • How can I file a claim?
    You can file a claim with the claims department for damage/s to your items, and for missing items. Please be sure to check off every item that is being unloaded from your "Bill of Lading - Inventory List" to keep track of your items. If there are missing items that did not come out of the truck, please make a note to the driver, and make him aware of what is missing. After your delivery is complete, please check all your items for any damages. Once you are done checking, please call your moving consultant and provide the details for your claim. We take pride in making sure nothing gets damaged, and nothing goes missing. There are times that things happen, accidents happen but we work hard to avoid some accidents from happening through training and orientation meetings. During these meetings, the team discuss any incidents and work together to avoid the same incidents from happening.
  • Do I pack my boxes?
    Yes, please pack your boxes and have them ready to go. If you need help packing your boxes, please let your moving consultant know.
  • What is a Binding Estimate?
    A binding estimate indicates that you and your mover are bound by the charges that have been laid out in writing. It guarantees the total cost of the move and is based on the inventoried quantity of items and services requested by you or your mover.
  • Are there any hidden fees?
    We do not have any hidden fees, all fees associated with your move will be added to your Binding Moving Estimate accordingly with your knowledge before signing. Your moving consultant will let you know if any of these fees apply to you. Long Carry: The first 75 ft will be free. Each additional 75ft thereafter will be $75.00. Stairs: 1st flight of stairs (12 steps) at pick up or destination location will be free of charge. Any additional flight of stairs will be charged $75.00. Elevator Fee: Elevator at pick up is free. At delivery there is a one-time fee of $75.00. Shuttle Fee: (Does not apply to everyone and only on delivery) $350.00 minimum for 300cf worth in space. After 300cf there will be an additional charge of $1 per cf. This fee applies if the semi-trailer (18-wheeler) can't access on delivery or on pick up. Bulk Item Fee: This fee ranges between $150 - $350. This is for items that are oversized or fragile and require an exclusive amount of space. Example: Motorcycles, Baby Grand Piano, Grand Father Clock, Kayak, riding lawn-mover and 300lbs + Items.

FILL OUT FORM IF YOU WISH TO BE CALLED

No information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories include text messaging originator opt-in or out data and consent; this information will not be shared with any third parties.

Thanks for submitting!

PRIVATE POLICY

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

DISCLAIMER

By providing my phone number to "Road 2 Road Moving Express, Inc", I agree and acknowledge that "Road 2 Road Moving Express, Inc", may send text messages to my wireless phone number for any purpose. Message and data rates may apply. We will only send one SMS as a reply to you, and you will be able to Opt-out by replying "STOP". 

OFFICE HOURS

Mon - Fri: 8am - 6pm

​​Saturday: 10am - 2pm

​Sunday: Closed

USDOT# 2864672  MC# 959870

​

OFFICE LOCATIONS

​750 N. San Vicente Blvd Ste. 800 West 

West Hollywood, CA 90069

MAILING ADDRESS

2828 Kraft Ave SE, Suite 283

Grand Rapids, MI 49512

CONTACT

Toll Free: 877-720-7488

Fax: 424-732-7621

info@road2roadmovingexpress.com

RESOURCES

  • Instagram
  • White Facebook Icon
  • White Twitter Icon
  • White YouTube Icon

Copyright © 2024 Road 2 Road Moving Express, Inc. 

bottom of page